Answers before you need a ticket.

A hosted Discord community-management platform combining moderation, tickets, verification, staff operations, engagement tools, backups, analytics and a web dashboard.

No. Community Control is operated as a hosted service. Server owners configure their Kervak installation and use the hosted dashboard rather than running their own bot instance.

Discord OAuth is used to identify the user. Kervak then checks servers where the bot is installed and only exposes eligible servers the signed-in Discord account is allowed to manage.

The bot must be installed in that server and your Discord account must have the required management access. If the server is missing, first confirm you used the correct Discord account and that Kervak is present in the server.

Not every feature requires Administrator. Required permissions depend on the enabled modules and actions. Kervak's role must still sit high enough in the role hierarchy to moderate members or manage roles when those features are used.

Community Control currently supports a 14-day evaluation, Starter, Professional and Enterprise. The pricing page shows the current feature and operational-limit comparison.

Plan and billing management is handled through the Community Control billing flow. Available upgrades, downgrades and billing actions are shown to the authorized customer account.

Retention and backup limits depend on the active plan. Customers should review the pricing comparison and keep their own exports of information that must be retained outside Kervak's configured retention window.

Kervak's service terms state that customer and member data is not sold or used for targeted advertising. The Privacy page explains the categories of data needed to provide enabled features.

You can use the website contact form, email support@kervaktechnologies.com, or join the official Kervak Support Discord. Security reports should be sent privately rather than posted publicly.

Game Hub is being developed and expanded in stages. The Game Hub page and What's New page are the best places to follow its current release direction and features.

Game Hub is built around a unified PC game library and has been developed with major PC launcher/store sources in mind. Exact supported integrations can change as the launcher evolves.